Well, that was a stressful way to start this adventure! This afternoon Alex got a “denial of service” notice from Blue Cross Blue Shield. They somehow decided that fusing bones and lengthening tendons was outpatient surgery!
Alex got right in the phone. Our mail arrives around 2:30pm and by 3:30 we had made a dozen calls and had reached one or two human beings. At about 5pm we finally heard from the very helpful Mallory at Gillette Children’s financial office who assured us that Gillette would straighten out the snafu or cover the costs itself.
That’s what we needed to hear. Full steam ahead for tomorrow’s surgery, though not without a reminder that the American healthcare system is a mess. Luckily, it seems our hospital is doing what it can to help.